Shipping Policy

Last Updated: August 26, 2026

This Shipping Policy explains the delivery process for orders submitted through this website.

1. Order Confirmation

All orders are subject to telephone confirmation before they are processed for shipment.

After placing an order, the customer may be contacted by telephone by the seller, fulfillment partner, call center, or another authorized service provider in order to confirm the order details, delivery address, product selection, quantity, and any other information required to complete the order.

An order is considered confirmed only after successful telephone confirmation.

Orders that cannot be confirmed may not be processed or shipped.

2. Estimated Delivery Time

Once the order has been successfully confirmed by telephone, the estimated delivery time is:

48–72 hours from telephone confirmation.

Delivery times are estimates only and may vary depending on:

• the customer’s location;
• weekends and public holidays;
• courier availability;
• weather conditions;
• local delivery restrictions;
• incorrect or incomplete delivery information;
• unusually high order volumes;
• circumstances outside the reasonable control of the seller, fulfillment provider, or courier.

Unless expressly stated otherwise, the 48–72 hour delivery period should therefore be considered an estimated delivery timeframe and not a guaranteed delivery deadline.

3. Cash on Delivery (COD)

Products are supplied using a Cash on Delivery (COD) payment method where this option is available.

The customer pays the amount due directly at the time of delivery, according to the payment methods accepted by the courier or local delivery provider.

Customers should ensure that someone is available at the delivery address to receive the parcel and complete payment.

Repeated refusal of confirmed COD orders or repeated unsuccessful delivery attempts may result in future orders being rejected by the seller or fulfillment provider.

4. Third-Party Fulfillment and Delivery

This website may operate as an independent marketing, advertising, informational, promotional, or order-generation platform.

Unless expressly stated otherwise on the applicable product or checkout page, the operator of this website is not the manufacturer of the products, does not manufacture the products, does not physically package the products, does not operate the courier service, and does not personally perform the delivery.

Product manufacturing, order processing, fulfillment, warehousing, telephone confirmation, shipping, and/or delivery may be performed by independent third-party companies, including manufacturers, distributors, merchants, fulfillment providers, call centers, logistics providers, and couriers.

Accordingly, once an order has been transmitted to the relevant third-party seller or fulfillment provider, certain aspects of order fulfillment and delivery are outside the direct operational control of this website.

5. Website Operator Disclaimer

To the maximum extent permitted by applicable law, the website operator shall not be responsible for delays, failed delivery attempts, courier errors, lost or damaged parcels, fulfillment errors, product availability issues, manufacturing issues, or other acts or omissions attributable to independent manufacturers, sellers, distributors, fulfillment providers, logistics companies, couriers, or other third parties.

The website operator does not make any guarantee regarding a third party’s exact delivery time or performance beyond the estimated delivery information provided on this website.

Nothing in this Shipping Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection law.

6. Incorrect Delivery Information

Customers are responsible for providing complete and accurate information when placing an order, including:

• full name;
• telephone number;
• complete delivery address;
• apartment or building information, where applicable;
• postal code;
• city and region.

The website operator, seller, fulfillment provider, and courier cannot guarantee successful delivery when incorrect, incomplete, or outdated information has been provided by the customer.

7. Failed Delivery

If the courier is unable to complete delivery, additional delivery attempts may be made depending on the courier’s policies.

The courier, seller, call center, or fulfillment provider may contact the customer using the telephone number provided with the order.

Failure to answer delivery-related communications may result in the parcel being returned to the sender.

8. Delays

Although most confirmed orders are expected to arrive within approximately 48–72 hours, delays may occasionally occur.

A delay does not automatically indicate that an order has been lost or cancelled.

The website operator cannot be held responsible for delays caused by circumstances outside its reasonable control or by independent third-party service providers, to the extent permitted by applicable law.

9. Product Availability

All orders are subject to product availability.

In the event that a product is unavailable after an order has been submitted, the seller, call center, or fulfillment provider may contact the customer regarding cancellation, replacement, or other available options.

Submission of an order through this website does not constitute a guarantee that the requested product will remain available.

10. Questions About an Order

For questions regarding a confirmed order, delivery, courier status, returns, or product-related issues, customers should use the customer support contact information provided on the website, order confirmation page, telephone confirmation call, parcel documentation, or other communications received in connection with the order.

Where the order is fulfilled by a third-party merchant or fulfillment provider, the customer may be directed to the relevant party responsible for handling the specific request.

11. Acceptance of This Policy

By submitting an order through this website, the customer acknowledges that they have read and understood this Shipping Policy and understands that product manufacturing, fulfillment, and delivery may be performed by independent third parties.

This Policy does not affect any mandatory consumer rights available under applicable law.